Burger King deploys AI “Patty” to coach employees in real time

According to The Verge, Burger King is piloting an AI assistant called Patty, an OpenAI-powered tool embedded directly into employee headsets.

It’s part of the broader “BK Assistant” platform rolling out across U.S. locations.

What Patty actually does:

• Helps staff with menu prep instructions
• Flags inventory shortages & equipment issues
• Syncs with cloud POS systems
• Listens for service phrases like “please,” “welcome,” and “thank you”

The system is powered by models from OpenAI and is currently being tested in 500 restaurants.

Burger King says it’s a coaching tool, not a punishment system.

The bigger shift? AI isn’t replacing workers here, it’s supervising them.

@aipost
⚠️ Burger King deploys AI “Patty” to coach employees in real time According to The Verge, Burger King is piloting an AI assistant called Patty, an OpenAI-powered tool embedded directly into employee headsets. It’s part of the broader “BK Assistant” platform rolling out across U.S. locations. What Patty actually does: • Helps staff with menu prep instructions • Flags inventory shortages & equipment issues • Syncs with cloud POS systems • Listens for service phrases like “please,” “welcome,” and “thank you” The system is powered by models from OpenAI and is currently being tested in 500 restaurants. Burger King says it’s a coaching tool, not a punishment system. The bigger shift? AI isn’t replacing workers here, it’s supervising them. @aipost 🏴
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